Privacy policy

Last updated: September 22, 2026

ViFer Gaming operates this website and online store, including its content, features, products and services (collectively, the “Services”). ViFer Gaming uses Shopify to provide and operate the Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our Services, place an order, create an account, contact us, or otherwise interact with ViFer Gaming.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

  • Contact information, such as your name, email address, phone number, billing address and delivery address.
  • Order and transaction information, including products purchased, order details, payment status, returns, refunds and other transaction information.
  • Account information, such as your email address, account details and preferences if you create an account.
  • Customer communications, including information you provide when you contact us by email, through our website or through other communication channels.
  • Device and technical information, such as your IP address, browser type, device type, operating system and information about how you access our website.
  • Website usage information, including pages viewed, products viewed, shopping cart activity and interactions with our website.

We do not need or intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

How We Collect Your Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe to communications, contact us or provide information through our website.
  • Automatically, when you browse or interact with our website through cookies and similar technologies.
  • From service providers, such as Shopify, payment providers, delivery providers and technology providers that support our Services.
  • From third parties, where permitted by applicable law and where necessary to provide our Services.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and refunds.
  • Arrange delivery and provide shipment updates.
  • Provide customer service and respond to inquiries.
  • Manage customer accounts.
  • Communicate with you about your orders, purchases and our Services.
  • Send marketing communications where you have opted in or where otherwise permitted by applicable law.
  • Improve our website, products, Services and customer experience.
  • Detect, prevent and investigate fraud, unauthorized activity and security issues.
  • Comply with applicable laws, regulations and legal requirements.
  • Protect our rights, property and customers.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, promotions, events, releases and other ViFer Gaming updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may still send you necessary service-related communications, such as order confirmations, shipping updates or other information relating to your transactions.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve website functionality and, where applicable, support marketing and advertising activities.

You may be able to manage cookies through your browser settings and, where available, through our website's privacy or cookie settings.

Because cookie and privacy requirements can vary depending on where you are located, certain privacy controls may be available to you based on your location.

How We Share Your Personal Information

We may share personal information with service providers and other third parties when necessary to operate our business and provide our Services.

These may include:

  • Shopify, which provides the e-commerce platform that hosts and operates our online store.
  • Payment providers, to process payments and transactions.
  • Shipping and delivery providers, to fulfill and deliver your orders.
  • Technology and service providers, including providers that support website functionality, analytics, customer service and security.
  • Marketing or advertising providers, where applicable and permitted by law.
  • Professional advisers, such as legal, accounting or other professional service providers where necessary.
  • Government authorities or other parties, where required by applicable law or legal process.

We may also disclose information where necessary to protect our rights, customers, website, business or the safety of others.

Shopify

Our online store is hosted on Shopify. Shopify processes personal information relating to your use of our store and provides the technology necessary for us to operate our e-commerce Services.

Information submitted through our store may be processed by Shopify and other service providers involved in operating the Services. Shopify may process information in countries outside the UAE in accordance with its own privacy practices and applicable agreements.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Shopify also provides privacy tools and settings that merchants can use to manage customer privacy and data protection requirements.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, delivery services or other external services.

If you choose to access a third-party service, that service's own privacy policy and terms will apply. ViFer Gaming is not responsible for the privacy practices, security or content of third-party websites or services.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored through our Services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfill orders, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, where permitted by law.
  • Request a copy or transfer of certain personal information, where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.

These rights may be subject to applicable legal requirements and exceptions.

To exercise a privacy-related right or make a privacy request, please contact us using the details below. We may need to verify your identity before processing certain requests.

Children's Privacy

Our Services are intended for general e-commerce and gaming and collectible products. We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us at the email address below so we can review the matter and take appropriate action.

International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed, stored or transferred outside the UAE.

Where required by applicable law, we take appropriate steps in relation to international transfers and the protection of personal information.

Complaints and Privacy Requests

If you have a question, concern or complaint about how we handle your personal information, please contact us.

We will review your request and respond within the timeframe required by applicable law.

You may also have the right to contact the relevant data protection authority where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy request, please contact us at:

ViFer Gaming
Email: hello@vifergaming.com
Location: Dubai, United Arab Emirates