Refund policy

Returns & Refund Policy

1. General Returns

We want you to be happy with your ViFer Gaming purchase. Due to the nature of collectible, trading card, gaming, and sealed products, we generally do not accept returns or exchanges for change of mind, incorrect selection, or unwanted items once an order has been confirmed.

Please review your order carefully before completing your purchase.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery at hello@vifergaming.com.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the product and packaging
  • A clear description of the issue
  • A video of the unboxing

We request additional information or photos/videos to assess the issue.

Where a product is confirmed to be defective, damaged, incomplete, or incorrectly supplied, we will arrange an appropriate replacement, repair where applicable, or refund, in accordance with applicable UAE consumer protection requirements.

3. Sealed Trading Cards & Collectibles

For sealed Pokémon TCG products, Beyblade X products and other collectible items, returns due to:

  • Pulls or contents not being what you hoped for
  • Randomized contents
  • Duplicate items
  • Personal preference
  • Change of mind

are not accepted, provided the item was supplied as described and is not defective or damaged.

For example, if you purchase a sealed Pokémon booster pack and do not receive the card you wanted, this is not considered a product defect.

4. Opened or Used Products

Products that have been opened, used, assembled, altered, or damaged after delivery generally cannot be returned for a change-of-mind refund.

However, this does not affect your rights where the product was defective, damaged, incomplete, or otherwise failed to meet applicable consumer protection requirements.

5. Refunds

If a refund is approved, the refund will generally be issued to the original payment method, subject to the applicable payment provider's processing time.

Shipping fees are non-refundable for change-of-mind requests.

Where the issue is due to a product being defective, damaged, incomplete, incorrectly supplied, or otherwise covered by applicable consumer protection requirements, ViFer Gaming will handle the remedy in accordance with those requirements.

6. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 48 hours of delivery.

Once verified, we will arrange the appropriate correction, including replacement or refund where applicable.

7. Damaged Packaging

For collectible products, we recommend checking your package before opening it.

If the outer package appears significantly damaged upon delivery, please take photos before opening and contact us as soon as possible.

8. How to Request a Return or Refund

Email hello@vifergaming.com with:

Subject: Return/Refund Request – Order #[Order Number]

Please include:

  1. Order number
  2. Customer name
  3. Product name
  4. Description of the issue
  5. Photos/videos showing the issue

Our team will review the request and advise you on the next steps.